All work
AutomationHealthcare · 2024

Patient intake and billing on autopilot

Atlas Clinics ran five locations on paper intake forms and a manual billing process. Staff drowned in admin and claims were rejected for avoidable errors. We automated intake-to-billing on the Frappe framework.

ClientAtlas ClinicsTimeline14 weeksServices3 workstreams
-70%
Front-desk admin time
-45%
Claim rejections
5
Locations automated
24/7
Online self-booking

The challenge

Patients filled paper forms that were re-typed by front desk staff. Appointment booking was phone-only, and insurance claims were prepared by hand, so error rates were high and reimbursements slow. Clinicians lost time to paperwork instead of patients.

Our approach

  1. 01

    Digitised intake with custom Frappe forms feeding a single patient record.

  2. 02

    Automated appointment scheduling with reminders over email and SMS.

  3. 03

    Built claim generation with validation rules to catch errors before submission.

  4. 04

    Automated invoicing and payment reconciliation across all five sites.

  5. 05

    Added compliance-friendly audit trails and role-based access.

The solution

Patients complete digital intake that flows straight into their record, no re-keying. Scheduling and reminders are automated, and claims are validated before they ever leave the building. Front-desk admin dropped sharply, and clinicians got their time back.

app.frappe.studio/erp
Overview
Operations dashboard
Live
Revenue MTD
€ 482k
+12.4%
Open orders
218
+6
On-time
98.2%
+1.1%
Sales, last 8 weeks+34%
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The Frappe system we delivered, live operations in one place.

D
Dr. Amaka Obi
Managing Partner, Atlas Clinics
Our front desk got their day back, and clean claims mean we get paid faster. It paid for itself in a quarter.
Atlas Clinics

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